In spite of the importance of documents to conducting everyday business, they can be an expensive, wasteful and time-consuming proposition. Most organizations lack a complete understanding of the total amount they spend to create, print and manage documents.

The reason for this is that companies tend to view document management in a highly fragmented way, often only within a department or function, rather than looking at the process company wide. As a result, opportunities for cost containment and process improvement are overlooked.

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