Measuring and demonstrating improvement is critical to the on-going success of enterprise document management. We’re firm in our belief that you can’t manage what you can’t measure. For that reason, PathForward establishes sophisticated performance metrics and provides comprehensive reporting via the “master dashboard” to ensure continuous improvements.

The client scorecard, which is created during strategy development, is the means by which we measure all aspects of your print procurement program, including end users, document owners, multiple print vendors, warehouse service provider(s), fulfillment organizations and technology solutions. Reporting is provided from multiple perspectives:

• Executive perspective: customer satisfaction vs. resources required
• Operations perspective: process metrics, production numbers in real-time, details of individual business processes
• Analysts/business owner perspectives: “what-if” analysis of impacts for alternate staffing, new investments resources, alternate practices, seasonal variations

Through the master dashboard, we help you monitor and fine-tune current versus future states, relative to your defined requirements. Moreover, by leveraging this technology, you can monitor and measure spending and vendor performance, more effectively negotiate pricing and capture historical data for trend analysis and forecasting.

Learn more about the technology that facilitates this reporting. Or, contact us now to discuss how you can use these powerful tools to improve efficiencies and reduce costs across your print supply chain.