Winter 2007
Vol.2, No.4

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ASK THE EXPERT

Have questions about the most cost-effective way to print a specific job?  Need advice in designing, sourcing or managing print jobs?  Ask now.  Each quarter, our PrintConcierge® will respond to questions of broad interest in the next issue.  What's a PrintConcierge?


DID YOU KNOW?

Having a consistent document layout is a subtle element that promotes your company’s brand on a daily basis.  Furthermore, when customers receive consistent types of documents from your organization, they’re easier to understand and more likely to lead the customer to action. 

 

 

Next issue: Get a closer look at how design expertise and industry knowledge can help round out the document life cycle. 


BEST PRACTICES

Customer Communication: Driving Down Postage Expenses

customer noticeDo you have a clear picture of the processes, procedures and costs associated with distributing routine, customer account communications?  Much to the surprise of many companies, opportunities abound for postage savings.

Read how this leading financial services provider discovered first-hand the dramatic savings opportunity by transitioning to a new format for their insufficient funds notices.


FEATURES

Company Takes the Right Course in Training and Education

As business leaders focus on top-line growth, they’re starting to understand why the training of their employees must be part of the strategy.  However, today’s training professionals are increasingly challenged with not only content and course development, but also in other areas—content management, logistics, obsolescence of materials and time constraints. Fortunately, many organizations employ a training and education partner that can facilitate the production and maintenance of training materials.

An excellent example of an organization partnering with a training and education document management professional can be found at one of North America’s leading international truckload carriers. Read the story.


From the Chief Technology Officer

Perspectives on Transforming Your Organization

Chief Technology OfficerHow do you engage the support of employees whose daily activities are directly impacted by new technology?  What steps can you take to assure a successful implementation?  According to Joe Morgan, chief technology officer, it’s how you invest, not how much you spend.

Join us for a discussion with Morgan, of one of Information Week’s top ten technology innovators for some helpful insights.

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