Financial Best Practice Briefs
With the economic conditions in the United States and abroad having taken their toll on the financial services market over the past few years, this leading financial services provider found there has never been a more important time to address ways to reduce costs, drive revenue and comply with ongoing regulatory changes. By utilizing Standard Register’s customer notice solution, the bank is now able to successfully meet approaching deadlines for new federal regulations by educating their customer base on how these changes will affect them and their accounts, and capitalizing on select regulatory changes – all while driving out postage expense.
Standard Register Introduces Technology to Streamline Processes and Reduce Print-Related Costs
With over 6000 employees worldwide, the sourcing of print and print services often left employees of this large financial institution confused about where to turn for their printing needs. Lengthy and decentralized processes within the organization caused each business unit to operate autonomously with their own set of policies and procedures. Thanks to Standard Register's enterprise document management expertise, the customer has now empowered employees to get the printed products they need, when they need them, and where they are needed.
Managing the day-to-day operations of bank branches across the nation is a job all in itself. Managing the documentation associated with each branch, including forms, marketing collateral and ad-hoc printing requests, is a job for Standard Register. Under its previous supplier, this leading financial institution suffered from obsolete stock in storage, resulting in the inability to control costs. With 918 employees now using SMARTworks technology, Standard Register's enterprise document management has enabled the customer to reduce the time, complexity and costs associated with procuring and delivering printed information.
New Approach to NSF Notices Streamlines Retail Communications for Leading Financial Firm
In today's highly regulated financial services environment, where privacy is a must and postal rates continue to rise, the ability to send timely and cost-effective customer account communications was of utmost importance to this Southwestern firm. By refining their NSF notices, this leading financial firm continues to realize savings every time postage rates go up.
Ohio Public Employees Retirement System (OPERS)
Standard Register's PathForward Professional Services Team Delivers OPERS a Vision for Optimal Future and Roadmap to Get There
The general perception of OPERS internal customers was that using their on-site print center didn't cost them a thing-a road OPERS was not willing to continue taking. With little awareness of cost or other performance benchmarks, and no documented procedures in place, Standard Register's total cost analysis and "Critical to Quality" requirements provided OPERS with methods to improving service for internal customers. Opportunities now exist for streamlining workflow, and improving coordination and efficiency of processes.
Apparel & Shoe Retailer
Streamlined Promotional Efforts Bolster Customer Focus, Drive Increased Sales
When confronted with the manual process of preparing merchandising materials for their yearly kid’s anniversary shoe sale, a leading retailer decided it was time for a change. Relying on multiple suppliers for the production of “look books”, information and training materials for sales associates, point of sale signage, order forms and promotional items – the merchandising manager decided there had to be a better way. Building on their existing relationship with Standard Register, the retailer sought a single point of contact that could help them produce, manage and track store merchandising materials while also serving as a trusted advisor.
Dealerships
Personalized Customer Communications are Revving Up Service Business for Auto Dealers
Standard Register’s DesignOnDemand® solution allows automotive dealers to harness the power of the information in their Customer Relationship Management (CRM) database and electronically merge that information into targeted marketing campaigns, going from design to print and mail within 72 hours.
Mainline Department Store
Rebranding Initiative Managed with Ease
Rebranding is one of the most important business decisions, and often one of the most daunting ones when you consider the expense and breadth of materials that may require a change - business forms, marketing materials, signage, gift cards, checks, corporate stationery - the list goes on and on. This leading retailer recognized the complexity of a rebranding initiative of this scale when they made the decision to transform their brand, and enlisted the help of Standard Register. Standard Register not only provided the leadership, technology, products, services and support required to get the job done efficiently and precisely, but they did it without interruption to the organization and its customers.
Producing approximately 26,000 EarthLink customer invoices daily is no small job, but one that Standard Register now handles with ease. The collaborative effort between EarthLink and Standard Register led to an invoicing process tailored to the client's needs, complete with value-added capabilities such as selective inserting and Electronic Invoice Presentment. From the team dynamics to Standard Register's established methodologies, professionalism and reduction in spending on print, every component of the relationship was focused on improving EarthLink's business processes.
Norwegian Cruise Line
Norwegian Cruise Line Maintains Personalized Contact with Guests through Personalized Pre-Cruise Communications
Norwegian Cruise Line believes the cruising experience begins when the first piece of information about the cruise is delivered to the guest. As technology advanced, Norwegian was in search of a way to still maintain a level of personalized contact with their passengers prior to departure. The company found Standard Register’s extensive experience in variable customer communications to be attractive and now depends on Standard Register to help differentiate them from other cruise lines, providing passengers with highly-customized educational materials to maximize their cruise experience.
A global provider of strategic negotiation skills training to Fortune 1000 companies, Think! Inc. was challenged to get customized training materials delivered to the right people and locations, on time, for training sessions around the world. Through their previous process, Think! Inc. relied on an online, on demand printing solution for the production of their training materials. However, the process for kitting printed materials with warehoused items proved piecemeal and inefficient. As a result, Think! Inc. sought an end-to-end solution with Standard Register that has simplified how their training materials are managed on a daily basis.